Mercedes Citan Van Review: Essential Guide For Urban Buyers

The Mercedes Citan redefines small vans by combining practical load-carrying ability with the brand’s signature luxury touches. Built on a shared platform with rivals like the Renault Kangoo, it distinguishes itself through superior interior quality and advanced tech. Available in diesel and electric variants, this LCV targets urban operators seeking efficiency without sacrificing comfort.

Design and Build Quality

Externally, the Citan sports a sleek, modern facade with Mercedes’ distinctive grille and LED headlights, giving it a more upscale appearance than its platform siblings. The short-wheelbase L1 model measures compact dimensions perfect for tight city streets, with a turning circle that aids maneuvering in congested areas.

Inside, the cabin impresses with a dashboard layout that echoes Mercedes passenger cars. High-quality plastics and ergonomic controls create a driver-focused environment. The seats offer height adjustment and ample support for long shifts, while the steering wheel adjusts for reach and rake to suit various drivers. Large mirrors enhance visibility, reducing blind spots effectively.

Engine Options and Performance

The current lineup centers on a 1.5-litre four-cylinder diesel producing 95hp or 116hp, paired with a six-speed manual or optional seven-speed automatic. The entry-level diesel claims up to 55.4mpg on the WLTP cycle with 134g/km CO2 emissions, though real-world tests yield around 40-47mpg depending on load and conditions.

Acceleration feels peppy from a standstill, with strong low-end torque ideal for stop-start traffic. On motorways, it maintains highway speeds effortlessly, even laden. The diesel’s refinement shines in urban settings, with smooth clutch action and precise gear shifts. An electric version adds zero-emission capability for low-emission zones.

Handling and Ride Comfort

Steering is direct and weighted for confident cornering, making the Citan agile in cities. The ride starts firm when empty but smooths out under load, typical of light commercials. Cabin noise remains low, with effective insulation blocking road and wind sounds better than many competitors.

Braking is progressive, and stability control ensures safe handling. While not sporty, it prioritizes dependability for daily work.

Loadspace and Practicality

• Volume: Up to 2.9 cubic meters in L1, expandable with flexible seating.
• Payload: Around 650kg, suitable for most small business needs.
• Load Length: 1.81m with bulkhead, longer with seats folded.
• Door Access: Wide sliding side door and low load floor for easy loading.

The load bay features tie-down points and durable lining. Unlike some rivals, it offers good flexibility for mixed passenger-cargo use.

Technology and Infotainment

Mercedes’ MBUX system with a 7-inch touchscreen supports Apple CarPlay and Android Auto. Voice control and navigation enhance usability. Standard kit includes cruise control, Bluetooth, and USB ports.

Safety Features

Every model includes Active Brake Assist, Attention Assist, six airbags, rear sensors, and a clear reversing camera. Higher trims add Blind Spot Assist and parking aids. It lags rivals in 360-camera and adaptive cruise but meets essential needs.

Running Costs and Ownership

Starting around £27,000, it’s pricier than Kangoo but justified by premium features. Residual values hold well due to brand prestige. Servicing follows Mercedes’ schedule, with warranties covering three years/60,000 miles. Fuel efficiency keeps total costs competitive.

Rivals Comparison

The Citan excels in comfort but trades some payload for quality.

Pros and Cons

• Pros: Refined diesel, comfortable seats, MBUX tech, good safety kit, strong residuals.
• Cons: Limited engine choices, higher price, no 360-camera, noisier gearbox in some tests.

Who Should Buy the Citan?

Ideal for sole traders, plumbers, or couriers valuing comfort over max payload. Brand buyers appreciate the Mercedes badge for image.

Frequently Asked Questions (FAQs)

Is the Mercedes Citan electric?

Yes, an eCitan variant offers electric power for urban zero-emission driving.

What is the fuel economy of the Citan diesel?

Official WLTP figures reach 55.4mpg, with real-world around 40-47mpg.

How does the Citan compare to the VW Caddy?

The Citan has a premium interior but less legroom and heavier controls than the Caddy.

Does it have parking sensors?

Standard rear sensors and camera on all models.

What warranty does it come with?

Three years/unlimited mileage, extendable.

Final Thoughts

The Mercedes Citan delivers a compelling package for small van buyers, blending workhorse utility with passenger-car luxuries. Its diesel efficiency, safe handling, and tech-forward cabin make it a top pick in the segment.